Frequently Asked Questions


What happens if my flight is cancelled due to the weather?
We will reschedule you to the next available trip that suits you. If you cannot reschedule then there is no charge from us at all. We always recommend that you book for the start of your time in Queenstown to allow for any weather disruptions.

What are your minimum numbers?
We require a minimum of 3 passengers for the of our flights except for the Fly/Cruise/Heli and Fly/Heli-Hike/Fly of which we require a minimum of 4 passengers.

Why is the Coach Cruise Fly more expensive than the Fly Cruise Fly?
The reason for this is that we need to book the coach both ways from Queenstown to Milford Sound in case of weather cancelling the flyback part of the trip. It is also the same flight time to take the Aircraft from Queenstown to Milford Sound to pick you up. Note if you cannot fly back due to the weather then you pay the Coach Cruise Coach price of $159 per person.

What happens if the weather changes and we get stuck in Milford Sound?
This is an extremely rare occurrence as our pilots will always make the weather call based on the 4 hours that we need for the trip. If the pilots feel there is a chance that the weather will change then we will not go. We will arrange coach transfers back to Queenstown in the unlikely event that this ever occurs.

Can I travel to Milford Sound if I am pregnant?
You can travel on our flights if you are pregnant. There is no medical centre in Milford Sound so the choice to fly with us is at your own discretion. We would generally not recommend flying in the last 2-3 months of pregnancy as a precaution.

Can I take my Infant/Baby on the plane/helicopter?
You can definitely take your young children with you on the Plane or Helicopter. Infants up to 2 years and under 11kgs are free of charge and are required to sit on an adults knee. Children aged 2 - 14 years and/or weighing over 11kgs will require their own seat. Infants are free but this excludes the Fly-Cruise-Heli which is 50% of the retail rate. 

Our Aircraft have plenty of space to take strollers and buggies as well, but please advise us when you book if you are bringing one along as we need to check it folds small enough to fit into the aircraft and is safely secured. The motion of the aircraft does put many of the young children we fly to sleep – sometimes even before we take off!

Do you have any weight restrictions?
No, we do not have any weight restrictions for our travellers. We will want to know all of our passenger’s weights to ensure safety for all of our flights.

Can you take disabled passengers?
We can take disabled passengers on our flights. We do require that any disabled passenger is travelling with another passenger to assist with getting into and out of the aircraft. Our Aircraft all have storage space to take wheelchairs and walking aids if required as long as they can fold down to fit in the planes.